Marcel Katz Art

Shipping & Returns

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. An invoice will be sent to you via email with the shipping & handling fees due. Buyers are responsible for shipping costs, insurance, and applicable customs/VATS. 

Please also note that the shipping rates for many items we sell are size and weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping will take 2-6 weeks depending on the location of the item and delivery address of the collector. 

If you have any questions regarding shipping & handling fees prior to making your order, please do not hesitate to contact us at theartplug@marcelkatz.net with the art piece you are interested in and your zip code, and we would be happy to provide a quote for you.


Returns Policy

For Art, Sculptures and Collectables, you may return items within 3 days of delivery for a refund less a 35% restocking charge. Buyers must open and inspect the artwork immediately after delivery, save all packing materials, and notify us of approval via email. Please keep in mind that we are facilitating sales of artwork only. Frames are often included as a courtesy or to protect the work during shipping but they are considered used, not part of the final sale price, and not grounds upon which a buyer may reject a transaction. After 3 days, all claims will be declined, no exceptions.  

We will also pay the return shipping costs if the return is a result of our error (you received an incorrect item only).  If the item was correct, you the buyer agree to pay the send and return shipping cost.  Products must be received in the same condition as shipped.  Save all shipping cartons and packing materials.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email us at theartplug@marcelkatz.net with your order number. We'll notify you via e-mail of your refund once we've received and processed the returned item.